Customer Service Specialist - Remote from Bali

Join Penbrothers as a Customer Service Specialist and become the voice of exceptional support for our global clients. Based in the vibrant and inspiring locations of Bali, you’ll work in a dynamic, remote-first environment while delivering world-class customer service. In this role, you’ll handle inquiries, resolve issues, and ensure our clients have a seamless experience with our products and services. With a focus on communication, problem-solving, and customer satisfaction, you’ll be part of a team that values innovation and excellence.

As a Customer Service Specialist at Penbrothers, you’ll be responsible for providing top-notch support to our international clientele. Using tools like Zendesk, Slack, and Google Workspace, you’ll manage customer interactions efficiently and effectively. This role offers a unique opportunity to grow within a company that prioritizes employee development and work-life balance. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll enjoy a flexible work environment that allows you to thrive.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.
• Use Zendesk and other customer service tools to manage and track customer interactions.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Train and mentor new customer service representatives to ensure consistent high-quality service.
• Adhere to company policies and procedures to maintain high standards of service.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Experience with customer service software such as Zendesk, Slack, and Google Workspace.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-centric approach.
• Familiarity with CRM systems is a plus.

🛠️ Keahlian

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